Terms and Conditions

By visiting our website and/or purchasing from us, you agree to the terms and conditions below. We may revise these terms and conditions at any time without notice however the current version of the terms and conditions will always be available on this website. “We”, “us” and “our” refer to NZVETCO Limited (“Vetty”). “Product” means flea and worm treatments supplied to you by Vetty.

You agree that your use of the service is at your sole risk. We are not liable for any loss or damages whatsoever from the use of, or reliance on the Vetty website. Vetty excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through the Vetty website.


In order to purchase from Vetty, you must register as a member on our website. You are responsible for keeping your personal information up to date through the accounts page on the website.

As a subscribed member of Vetty, we will send you your selected Flea and Worm product with a different selection of items for your pet based on our profile of your pet. This selection may include treats, chews and other fun items for your pets. This will be sent monthly or Quarterly depending on your subscription plan. As such, Vetty cannot guarantee the subsequent availability of a particular supplemented treats or toys in future packages.

By subscribing you agree to pay for an ongoing subscription, until you cancel your subscription. Payment terms are either monthly, quarterly or annually depending on your chosen product treatment frequency or preferred payment frequency.


At Vetty we do our very best to ensure that your pets product arrives on time and in a good condition. If there is a problem with your order, please contact us as soon as your order arrives so we can look into the issue and try to resolve it. If a product inside the parcel is damaged, please contact us on hello@vetty.co.nz so we can sort it out.


You can cancel your subscription at any time. As we pre-package our orders in advance you must cancel your subscription no less than 10 working days prior to your next scheduled delivery. We will not provide a refund if you fail to cancel your subscription prior to this day and the Vetty parcel will be shipped to your nominated address.

Your subscription is continuous until you cancel your subscription. If you do not cancel your subscription, your subscription will automatically renew.


A treatment cycle is the length that a treatment lasts. Vetty dispatches products when pets are due for their next cycle.

A payment term is the number of payments needed to pay for the full treatment cycle.

The payment frequency can vary, depending on the customers’ selection. Payment frequencies consist of; Monthly, 3 monthly, 6 monthly, and yearly. Payment frequencies may not align to the treatment cycles resulting in the need to divide the overall cost of the treatment cycle by the term in order to establish payments for the payment frequency selected.

Vetty provides the flexibility for customers to select their chosen payment term to best suit their household spending cycles. In effect, this means that the full cost of the product will need to be paid for over the payment term. Should a customer choose to cancel their treatment before the payment term is completed they will be liable to settle the outstanding amount.

How is this calculated?

Cost of products for treatment cycle - payments received = settlement amount.

What are your options for cancelling your plan?

You can either:

  1. cancel and pay the settlement amount, or

  2. resume your plan, paying your allocated monthly amount

What are your options for pausing your plan?

You can either:

  1. pause and pay the settlement amount, or

  2. resume your plan, paying your allocated monthly amount

For example:

For a treatment cycle lasting 3 months where the customer's payment cycle is 1 month, the payment would be structured as follow:

  • Month 1 - $25 (Paid)

  • Month 2 - $25 (Outstanding payment)

  • Month 3 - $25 (Outstanding payment)

If the customer was to cancel during:

  • Month 1: The outstanding balance would be $50. $75 (Full treatment cycle cost) - $25 (Month 1 payment).

  • Month 2: The outstanding balance would be $25. $75 (Full treatment cycle cost) - $25 (month 1 payment) - $25 (month 2 payment).

  • Month 3: The outstanding balance would be $0. $75 (Full treatment cycle cost) - $25 (month 1 payment) - $25 (month 2 payment) - $25 (month 3 payment).


Internet security is of paramount importance at Vetty. Vetty uses Stripe to process all credit card transactions. Please visit Stripe.com for more information.

The price shown on the Vetty website is in New Zealand Dollars (“NZD”) and includes GST. All transactions are processed in NZD. We reserve the right to change the price at any time. If you are an existing Vetty customer on a subscription plan, we will provide you with at least 30 days notice of any changes in price.

Vetty will debit your nominated credit card on the day of shipment or day agreed on our website. This depends which payment term you have selected. Should this payment date fall on a weekend or public holiday, your nominated credit card may be debited on the next working day depending on your bank's policies. "Vetty" will appear on the cardholder's statement for any payments made via Stripe to us on this website.


Your personal information will remain confidential to Vetty and/ or any associated company or partner. We may from time to time post or email you promotional material that we think may be relevant to you. It is our policy to immediately remove any person from any mailing list upon the person's request.

We may collect and use additional information to carry our internal research on our users' demographics and interests to better understand you. If you email us, post on Facebook, Instagram or any other social media about us or your experience with us and our products and/ or service, we may collect that information for the purpose of improving our service.

Vetty reserves the right to use any photos or videos emailed or posted to Vetty, Vetty’s social media accounts including but not limited to Facebook, Instagram and Twitter. These images will be used without compensation to the customer. We don't have to inform the customer of the use.


You expressly agree that the use of this service and the products available through our service are at your own risk. We are not liable for any injury, loss or claim whether direct or indirect arising from the use of the products delivered to you. We always recommend that you supervise your pet before and after treatment and while they are playing with toys or consuming treats.


Subject to the Consumer Guarantees Act and Fair Trading Act the liability of Vetty whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a Product or any other breach of Vettys obligations relating to the Products hereunder shall not in any event exceed an amount equivalent to the price of the relevant Product.


You have statutory rights under the CGA and FTA to recover compensation for consequential loss arising from a breach of the CGA or FTA, these rights cannot be excluded or limited in any way. Subject to the CGA and FTA Vetty shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Website, or the delivery or failure to deliver any Products.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Vetty always aims to deliver on time but may from time to time be delayed and shall not be liable for failure to deliver on a timely basis.

If Vetty considers that the delivery of your order is likely to be substantially delayed, Vetty will contact you (via phone, text, email or your online account) to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and Vetty will credit you with the cost of that delivery. We will credit you by either crediting your credit card or alternatively crediting your account balance in your online account.

Where the Delivery Date falls on a public holiday, we reserve the right to deliver on the next working (non-public holiday) day. In any such case we will endeavour to notify you at least 36 hours before the relevant Delivery Date


Ownership, responsibility and risk in the Products shall pass to the Customer on delivery to the Delivery Point.


You have statutory rights under the CGA and FTA that cannot be excluded or limited in any way, subject to those rights all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions are excluded to the fullest extent permitted by law. You acknowledge that you do not rely on any representation or statement made by or on behalf of any member of Vetty other than the express provisions of these terms and conditions. You must ensure that the Products are not used for any purpose for which they are not suitable and you are responsible for using all necessary skill and care in handling and using the Products. You expressly acknowledge and agree that Vetty does not assume any obligation or liability for any advice given, and that all such Products are accepted by you entirely at your risk.


All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to the Website and its contents is owned by, and shall at all times remain the exclusive property of, Vetty, its licensors and the providers of any other products and services accessible through the Website, and is protected by New Zealand and international law.


If the performance by Vetty of its obligations under these terms and conditions is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever beyond the reasonable control of Vetty) Vetty shall be excused from such performance to the extent of such prevention.


The Website contains applications which collect personal information about you. Vetty will only use this information to the extent authorised by you, and will only disclose it in the manner set out below.

In using the Website, you authorise Vetty to collect, retain and use your personal information for the purposes of:

• processing your registration application;

• assessing your credit-worthiness;

• undertaking any dealings or transactions with you;

• enforcing any legal or other rights Vetty may have against you in any manner that Vetty sees fit;

• sending you any advertising or promotional material;

• enhancing the Website so that Vetty may offer you a better, more personalised and tailored service; and

• Instructing our third party delivery agents.


In using the Website you further authorise Vetty to collect personal information about you from any other source available to Vetty including but not limited to credit referral agencies, your bank, any other suppliers of products and services to you and other persons or companies with whom you have been associated.


If sufficient personal information is not supplied, or is not satisfactory to Vetty, then Vetty reserves the right to refuse to accept your application to register to use the Website or to make orders.


The Website may use 'cookies'. Cookies are an element of data that the Website can send to your browser, which may then store it on your system. To use the Website you do not necessarily need to enable your browser to accept cookies, although some information/services may not be available if you disable your browser not to accept cookies.

The Website may from time to time use, Google Display Advertising services. In this context, Vetty may from time to time use Google Analytics cookies for AdWords Remarketing – displaying Vetty advertisements on the Google Display Network based on visitors’ interactions with the Vetty website. No personally identifiable data is collected for this advertising. Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ads Preferences Manager. Visitors can also opt out of visit information being collected by Google Analytics on all websites by using the Google Analytics Opt-Out Browser Add-On.


Any personal information (excluding credit card details) supplied by you may be retained by Vetty until such time as you request that the information be removed.


Any personal information supplied by you and retained by Vetty may be disclosed to other persons or body corporates engaged by Vetty for or in relation to any of the purposes listed in above, including but not limited to:

  • Research and/or marketing firms.

  • Credit referral agencies.

  • Business advisors.

Vetty may also disclose aggregated user statistics to any party, provided that these statistics do not contain any information about identifiable Customers and their individual shopping habits.


Vetty has taken many steps, from both technical and systems perspectives, to ensure that your information is well protected. However it is important that you remember to never share your Login with any other person.

While Vetty endeavours to keep your personal information collected on the Website secure and confidential, Vetty shall not be responsible for any breach of security caused by third parties, nor represents that the Website is completely secure.


You have the right under the Privacy Act 1993 to access and request to update and/or correct your personal information held by Vetty. If you do so, you agree to pay Vetty the reasonable charges requested by Vetty in relation to time and attendances involved in complying with your request in this regard.

Access to your personal information held by Vetty is available to you in the "My Account" area of the Website. You can change or update your personal information at any time in the "My Account" area of the Website.


Any personal information (excluding credit card details) supplied by you may be retained by Vetty until such time as you request that the information be removed.


Any personal information supplied by you and retained by Vetty may be disclosed to other persons or body corporates engaged by Vetty for or in relation to any of the purposes listed in clause 29 above, including but not limited to:

  • Research and/or marketing firms.

  • Credit referral agencies.

  • Business advisors.

Vetty may also disclose aggregated user statistics to any party, provided that these statistics do not contain any information about identifiable Customers and their individual shopping habits.


Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by Vetty. Vetty does not monitor the content of any other website and is not liable or responsible in relation to any content on them. For the purposes of this clause a "third party website" is any website other than the Website.

Competition April 2019 - Terms and Conditions

This competition is conducted by © 2020 Vetty. All Rights Reserved.

Entry into this competition is open to individuals who like the page and tag a friend, by entering this competition you are automatically accepting all terms and conditions.

Entrants must be 16 years or over.

Prize is one year subscription for a single cat or dog only.

The prize must be taken as offered, there is no cash or other alternatives.

Entry For New Zealand Residents Only.

The winner will be drawn at random via Woobox and will be contacted before Friday 12th April 2019 to authenticate registration details.

This competition is not endorsed or promoted by Facebook.

Please forward all queries to social@vetty.co.nz


Questions about the Terms of Service should be sent to us at hello@vetty.co.nz

© 2021. All rights reserved